Octane errors and solutions


In this article, we will guide you to deal with some problems encountered when using the Octane render engine.

1. Install octane error “VCOMP***.DLL was not found”

Solution

  1. Download  Microsoft Visual C++ Redistributable latest version with Architecture X86 and X64.
  2. Install it

2. Render with Octane & C4D error “CUDA error 700 on device 0: an illegal memory access was encountered”

Solution

3. Octane is frozen or Octane not showing up on Cinema 4D software menu bar

Solution

1. Make sure that the Cinema 4D and Octane versions are the same as your PC version.

2. Make sure you download the software installation file C4D from Octane Otoy:

  • Login on Otoy Website » Download
  • Select Software: Octane for Cinema 4D 

Note
Studio version just can use for 2xGPU package max.

  • Operating System: Windows or Mac » Select your version

3. Extract file » Copy the “c4doctane” folder to the C4D plugin folder.

  • Delete all files “c4dOctane-Rxx.xdl64” in that “c4doctane” folder except for the file same C4D version

Example: Using C4D R23, delete all “c4dOctane-Rxx.xdl64” files, except “c4dOctane-R23.xdl64“

Note

  • If you are using Cinema 4D R20.26, try updating to the R20.059 version: Open Cinema 4D » Help » Check for Update » Install R20.059
  • If it still not working, try downloading another Octane version.

4. Not using full GPU performance when rendering

The cause may be that you have just upgraded to OctaneRender Enterprise, in which case you need to re-install the plugin OctaneRender by copying the plugin Octane from X Drive (X:\Octane Render) or re-download the plugin OctaneRender Enterprise for your 3D software from Octane Otoy.

See also