In this article, we will guide you to deal with some problems encountered when using C4D software.

1. C4D installation error shows: “There is no CUDA device which is supported by Octane Render”

Cause

• The computer has not recognized the driver’s card or the card is faulty.
• You are using Octane version 3.07 or lower. It can’t use the RTX GPU.

Solution

• You need to check graphics cards/GPUs and then update the latest version of the NVIDIA driver.
• Please use the Octane version higher than 3.07.

2. Disable license in C4D error

Solution

You should disable the license directly on the Maxon website, not in cinema4D software.

3. X-particle doesn’t show up on the menu bar

Solution

1. Download & install  Microsoft Visual C++ Redistributable latest version with both Architecture X86 and X64.
2. Restart the C4D software.

4. “Incorrect file structure” error when opening the file in C4D software

Solution

Re-download files via 3rd party services like Google Drive/ Dropbox/ Onedrive and try opening the file again.

See more

• Must-know tips for better using iRender services