In this article, we will guide you to deal with some problems encountered when using Parsec.

1. Black screen problem when connecting through Parsec

Cause

A black screen problem may appear when you connect through Parsec. One of the common reasons is that Parsec is being connected to the second screen.

Solution

Set up the monitor is displayed on the Second screen only or use Duplicate these displays.

1.1. Set up TeamViewer on the iRender server.

• First, connect to the iRender server through the .rdp file
• Go to X:\Tools, copy the installer of TeamViewer to C drive or Desktop, then install it.

1.2. Set up a permanent password in TeamViewer on the iRender server.

• Open TeamViewer, go to Extras » Options » Advanced » Show advanced options » Personal password.
• Enter a password of your choice, then chose OK.

1.3. Close remote desktop through .rdp file on your PC.

1.4. Connect to the iRender server through TeamViewer on your PC.

• The ID and Password have been created in step 2.

1.5. Set up the monitor of the iRender server.

• On the iRender server, right-click the desktop and select Display settings.
• In the Multiple displays, select Duplicate these displays or Show Only on 2.

1.6. Reconnect to the iRender server through Parsec

• It’s done. Now, close the TeamViewer on your PC and reconnect to the iRender server through Parsec.

2. iRender computer not found

• In case you do not see the iRender computer in the Computers tab, you need to restart your iRender server.
• If it still doesn’t work, you use Report issues. Or contact our technical support promptly via live chat.